How do I report spam and phishing messages?

If you receive a spam message in your email you should: 

• Locate the Phishing Alert: In the top right corner of the Outlook window, you will see an option labeled "Phishing Alert".

• Click on Phishing Alert: Simply click the "Phishing Alert" button.

• Submit the Report: After clicking the button, a prompt will appear, asking you to confirm and submit the Phishing report.

• Done: Your Phishing report has now created a ticket to alert our IT Security Officer. After reviewing your ticket you will be notified if your email was a Phishing attempt.

 Please see attachment for more details. 

What is spam?

Spam is unsolicited junk email sent indiscriminately in bulk, often for commercial purposes. Much of it is sent by botnets, networks of virus-infected computers, complicating the process of tracking down the spammers. According to various estimates, about 80% of all email in the world may be spam.

What is phishing?

Phishing is the practice of defrauding users into giving up their usernames, passwords, credit card numbers, and other personal information. Phishing emails will often try to get you to click on links that take you to fake websites. They often pretend to be from organizations such as a bank, PayPal, Amazon, or even TeamDynamix.

Never respond to email asking you to provide personal information. TDX will never ask you for personal information by email.

Steps on forwarding an email as an attachment for several popular email clients and web browsers

Microsoft Outlook (Windows) Highlight the message, press Ctrl + Alt + F --or-- Highlight or Open the message, on the "Home" tab under the "More" option of the "Respond" group choose Forward as attachment --or-- Open a new message,  drag and drop the message(s) to be forwarded into the body of the new message.   Office 365 Outlook Web Access - (OWA) Open a new message, drag and drop message(s) into the new message window

Microsoft Outlook (Mac)

Highlight the message, Control+Command+J  ( ^⌘J )

--or--

Highlight the message,  on the home ribbon click on attachment

--or--

Highlight the message, on the Message menu select attachment

 

Office 365 Outlook Web Access - (OWA)

Open a new message, drag and drop message(s) into the new message window

 

Mac OS X Mail

Highlight message, select Forward as Attachment from the menu

Further troubleshooting advice will be provided once the spam or phishing email is received.

Need additional information or assistance? Contact ITHelpdesk.tdx@sunysccc.edu or Barbercj@sunysccc.edu