Overview
The SUNY Schenectady ITS department provides support for Brightspace/D2L account access, login issues, and course visibility concerns. However, our department does not manage course content or instructional materials within Brightspace.
Issue
If you are experiencing issues related to course content within Brightspace/D2L, such as:
- Assignments
- Quizzes or exams
- Grades
- Discussion boards
- Course materials
- Instructor-created content
- Course settings
These items are not managed by the IT Help Desk.
Resolution
For assistance with course content or instructional issues, please contact your instructor directly or submit a SUNY Online Support ticket.
SUNY Online Support:
https://sunyonline.teamdynamix.com/TDClient/1985/Portal/Home/
The SUNY Online Support team can assist with issues related to course materials, assignments, quizzes, grading, and other instructional content within Brightspace.
If your issue involves logging into Brightspace, accessing your account, or viewing a course that should be available to you, please contact the IT Help Desk by submitting a ticket.
Additional Information
Need additional information or assistance with Brightspace access or course visibility? Contact the IT Help Desk.