Overview
This explains how to submit an incident through our helpdesk system, when something is broken or isn't working the way it should.
Solution
There are multiple ways to submit an IT HelpDesk ticket using TeamDynamix. First, go to the SUNY ITS Helpdesk homepage.
From the Contact Us Form
On the right side, under Contact Us, fill out the form.
Click Submit at the bottom. This will generate an incident for us to address, even if you haven't logged in to the system.
From the Sidebar
Click Submit an Incident on the left sidebar.
If prompted, sign in with your SUNY SCCC account.
Fill out the form and click Submit at the bottom.
From the Service Catalog
Click Browse Service Catalog on the sidebar.
If prompted, sign in with your SUNY SCCC account.
Click IT HelpDesk
Click Basic IT Request.
Fill out the form and click Submit at the bottom.
Additional Information
Note: Be precise in selecting the category that best describes your issue. The more accurate you are, the quicker your request will be addressed by the relevant team.
Note: Incidents are intended for unplanned service interruptions, degradations, or outages that require immediate response and restoration of service. Planned work, such as maintenance, upgrades, migrations, project tasks, and scheduled changes, should be submitted through the appropriate service request.