Service Name
VPN Access Request
Service Description
This service provides authorized users with secure Virtual Private Network (VPN) access to organizational resources from remote locations. VPN access enables employees to securely connect to internal systems, applications, and data while working remotely, traveling domestically, or traveling internationally for business purposes.
Eligibility
- Available to all employees and authorized users
- Requests must be submitted prior to international travel when possible
Service Scope
| Included |
Not Included |
- VPN account provisioning and activation
- Configuration assistance for approved devices
- Secure remote access to authorized organizational resources
- Security review for international travel requests, when applicable
|
- Support for personal devices not meeting corporate standards
- Access to systems outside approved authorization levels
- Non-business-related access requests
- Exceptions to security, compliance, or regulatory requirements
|
Roles and Responsibilities
| Users |
ITS |
- Submitting requests in advance whenever possible
- Provide accurate business justification for VPN access
- Reporting any access issues or security concerns immediately
|
- Review and process requests within established SLAs
- Configure and enable secure VPN access
- Verify compliance with security standards
- Communicate status updates and completion notifications
|
Read the full Service Level Agreement.